GENIOVA’s Quality Policy is based on the commitment to total quality, assumed by the company’s management and its employees.
Our Quality Policy enables us to guarantee our ability to face new challenges and successfully respond to the needs of our customers. Our service includes the design, manufacture, and sale of custom orthodontic sanitary products, adhering to the strictest criteria of quality, safety, and effectiveness.
GENIOVA’s main objective is to provide the ideal solution in each specific case, always maintaining the following commitments in our work:
EXCELLENCE
Commitment to excellence, research, and innovation in the field of orthodontics.
CUSTOMER SATISFACTION
Commitment to achieving and maintaining high levels of satisfaction for both professional and end-user customers.
COMPLIANCE
Commitment to complying with “all requirements,” whether legal, contractual, or otherwise applicable to our activities, so that our actions cannot contravene the legal requirements and specifications established by various public administrations.
CONTINUOUS IMPROVEMENT
Commitment to carrying out our work within a management environment that ensures continuous improvement in our processes, methods of operation, and relationships with stakeholders, through the establishment and periodic review of our quality objectives and quality policy.
COMMUNICATION
Commitment to promoting understanding and dissemination of our quality policy within the organization, through ongoing training and communication with our employees.
This Quality Policy is disseminated and known by all GENIOVA personnel, who understand that quality management involves all levels of the organization.
Furthermore, the Management establishes specific and quantified quality objectives that are periodically reviewed to ensure compliance with this Quality Policy.